Opinions, analysis, and hands-on experience from 15+ years in the trenches. By Kalle Huttunen, independent IT specialist from Kuopio, Finland. LinkedIn →
Break/fix is still the most common and most expensive way to manage IT. A self-healing environment is built on four layers: automation, documentation, regular reviews and expert access when needed.
Read more →Most requests for AI are really requests for clean data, clear workflows, and measurable use cases. AI is just the layer on top, and it only stays standing in that order.
Read more →The ticket goes into the queue, and the work sits idle until it's answered. Most support requests are the same routine that AI and documented processes handle in seconds. With a decision-maker's calculation: what the service desk really costs.
Read more →An accounting firm and its competitor use the same SaaS. Where does the difference come from? Mostly from price. Going downward. Why I build for my partners on top of standard systems instead of selling them off-the-shelf, and why AI-assisted coding made it real in 2026.
Read more →I automated my entire B2B sales pipeline up to the draft stage. The night drafts 50 messages via the Anthropic Batch API, 15 minutes of keyboard approval in the morning, sends go out via Microsoft Graph. The machine prepares, the human decides.
Read more →IBM quoted 150 hours for an email migration where every sending system and printer would have been reconfigured. A single Postfix relay solved the same problem in 15 hours, without touching a single sender. A story about why the simplest path is often the best one.
Read more →Unnecessary complexity is an occupational disease in IT. It usually isn't malice. It's five very human reasons: ignorance dressed up in structure, budgets justified by complexity, job security through lack of documentation, vendor math that rewards the longest path, and "best practice" copied without context.
Read more →An IT consultant switched from Windows 11 to Fedora Linux in one day. NVIDIA drivers, native Docker, 10GB less memory used. What worked, what broke, and why I'm not going back.
Read more →10 concrete automation examples for SMBs. For each one: what it does, who it's for, how much time it saves, and how fast it can be built. No coding, no massive projects.
Read more →Commercial IGA solutions cost six figures and take months to deploy. I built a working proof of concept in two weeks, alone. Here's the architecture and why it matters.
Read more →Your IT shouldn't collapse because your partner doesn't pick up the phone. Five concrete steps toward an IT environment that works, regardless of who manages it.
Read more →When an IT consultant sells products, their advice is no longer independent. Three problems with the commission model, and why vendor neutrality is the only fair way to do IT consulting.
Read more →Choosing an IT partner is one of the most important decisions. These five questions separate the salesperson from the expert, before it's too late.
Read more →10 things that must be in order at every SMB. A practical checklist and what to do if something is off.
Read more →AI won't take away IT jobs, or at least not all of them. It removes manual and repetitive work steps, and it frees up the people who use it to do what we're actually good at.
Read more →Entrenched procurement culture erodes the public sector's ability to innovate and weakens Finland's IT industry's growth opportunities. Based on my experience, public procurement is designed to ensure nothing changes.
Read more →More articles coming. Follow on LinkedIn.