The Service Desk Is a 2010s Solution: What Replaces It?
A ticket queue is slow and costly, and most tickets are routine. How AI and documented processes replace it, and what the service desk really costs.
Read more →IT Strategy: big picture and architecture
Longer-horizon thinking on building IT environments: self-healing infrastructure, identity management, public procurement, and architectural decisions.
5 articles. By Kalle Huttunen, independent IT specialist from Kuopio, Finland.
Articles
Why I Don't Sell My Partners Off-the-Shelf: I Build It for Them
An accounting firm and its competitor use the same SaaS. Where does the difference come from? Mostly from price. Going downward. Why I build for my partners on top of standard systems instead of selling them off-the-shelf, and why AI-assisted coding made it real in 2026.
Read more →A Million-Euro Problem, a Two-Week Solution: How I Built an IGA Platform
Identity governance is usually a million-euro project. I built a working IGA platform in two weeks. Here's the architecture and why it matters.
Read more →Self-healing IT environment, or eternal firefighting?
The traditional IT model only reacts when something breaks. A self-healing environment fixes problems before anyone notices. Here's how to build one.
Read more →How to build an IT environment that doesn't depend on one partner
Your IT shouldn't collapse because your partner doesn't pick up the phone. Here's how to build an IT environment that works, regardless of who manages it.
Read more →When public IT buys the "safe solution", Finland's IT industry loses its edge piece by piece
Entrenched procurement culture erodes the public sector's ability to innovate and weakens Finland's IT industry's growth opportunities.
Read more →Browse other topics
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